Return Policy

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Overview

Serenechhandmade provides design services including concept development and sketch creation for clothing and accessories. As a service-based business, our return policy applies to digital deliverables and project terms.

Return Period

Since we provide digital design services, traditional product returns do not apply. However, we offer revision periods and cancellation options as outlined below. For digital deliverables, changes and revisions must be requested within the timeframe specified in your project agreement.

Return Conditions

For design services, the following conditions apply:

• Revision requests must be submitted within the agreed revision period
• Clear and specific feedback must be provided for requested changes
• Cancellations must be requested before work has substantially commenced
• Payment status must be current and in accordance with the project agreement
• Revisions must be within the original project scope

Return Shipping Cost

Since all deliverables are digital, there are no shipping costs associated with returns. However, if physical materials (such as printed samples or prototypes) are provided as part of a project, return shipping costs for such items will be specified in the individual project agreement.

Return Process

To request revisions or discuss cancellation options:

1. Contact us at requestY3mxs9K1m or through our contact page
2. Provide your project reference number and detailed request
3. We will review your request and respond within 2-3 business days
4. If applicable, we will agree on the terms for revisions or cancellation
5. We will implement approved changes or process the cancellation according to agreed terms

Non-Returnable Items

The following items and services are non-returnable:

• Completed and approved design work that has been finalized and delivered
• Design work for which the revision period has expired
• Additional services requested beyond the original project scope
• Projects where full payment has been received and all deliverables have been provided
• Projects where intellectual property rights have been transferred to the client

General Legal Requirements

In accordance with applicable consumer protection laws:

• You have the right to cancel service agreements within the cooling-off period, if applicable
• You have rights to refunds in specific circumstances as outlined in this policy
• We are committed to fair and transparent business practices
• Disputes will be resolved in accordance with applicable laws and the dispute resolution process in our Terms of Use

Specific rights may vary depending on your jurisdiction. This policy is designed to comply with general consumer protection standards.

Digital Deliverables

Design files, concepts, and sketches are provided as digital deliverables. Once delivered and approved, these items cannot be returned. However, we work with clients through revision processes to ensure satisfaction before final delivery.

Revision Policy

Projects include a specified number of revision rounds as outlined in the project agreement. Additional revisions may be available at an additional cost, subject to discussion with the client.

Order Cancellation Policy

Cancellation requests for design projects are handled as follows:

• Before Work Commences: Full refund if cancellation is requested before any design work has begun
• After Work Commences: Cancellation terms depend on the amount of work completed and will be specified in the project agreement
• Partial Completion: Refund amount will be calculated based on completed work and may exclude work already delivered
• Client-Initiated Cancellation: Must be requested in writing via email
• Company-Initiated Cancellation: May occur due to non-payment, breach of terms, or other circumstances outlined in the project agreement

Cancellation requests should be submitted as soon as possible to minimize costs. All cancellations are subject to the terms agreed upon in the individual project contract.

Refund Procedure

If you are eligible for a refund, the following procedure applies:

1. Submit a refund request via email to requestY3mxs9K1m with your project reference number and reason for refund
2. We will review your request within 5-7 business days
3. If approved, you will receive written confirmation of the refund amount and timeline
4. Refunds will be processed to the original payment method within 10-14 business days after approval
5. You will receive confirmation once the refund has been processed

The refund amount will be calculated based on:

• The amount of work completed at the time of cancellation
• Any materials or deliverables already provided
• The terms specified in your project agreement
• When the cancellation is requested relative to project milestones

Refunds will be issued using the same payment method used for the original transaction. Processing times may vary depending on your financial institution.

Satisfaction Guarantee

We are committed to client satisfaction and work closely with clients throughout the design process to ensure the final deliverables meet expectations. Please communicate any concerns during the project timeline.

Disputes

In the event of a dispute regarding deliverables or project terms, we encourage open communication to reach a resolution. Please contact us to discuss any concerns.

Contact Information

For questions about our return policy, to request revisions, or to discuss cancellation or refund options, please contact us:

• Email: requestY3mxs9K1m
• Visit our contact page for additional contact options

We aim to respond to all inquiries within 2-3 business days. For urgent matters, please indicate this in your communication.