Privacy Policy

Last updated:

Introduction

Serenechhandmade ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our clothing and accessories design services.

Information We Collect

When you contact us through our website or use our design services, we may collect the following information:

Name and contact information (email address, phone number)
Business information if applicable
Project details and design requirements
Communication records and correspondence
Website usage data, including IP address, browser type, pages visited, and time spent on pages
Device information and technical data
General location data based on IP address

How We Use Your Information

We use the information we collect to:

Provide our clothing and accessories design services
Respond to your inquiries and communicate about projects
Improve our services and website functionality
Comply with legal obligations
Send marketing communications with your consent
Analyze website usage and optimize user experience
Protect against fraud and ensure website security
Provide customer support and technical assistance

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

Consent: When you have provided explicit consent for specific processing activities
Contract Performance: To fulfill our contractual obligations and provide requested services
Legal Obligation: To comply with applicable laws and regulations
Legitimate Interests: To improve our services, ensure website security, and communicate with clients

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

With trusted service providers who assist us in operating our website and conducting business, subject to confidentiality agreements
When required by law, court order, or governmental authority
In connection with a business transfer, merger, or acquisition
To protect our rights, property, or safety, or that of our clients and others
With your explicit consent for specific purposes

Data Protection

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest where applicable
Strict access controls and authentication procedures
Regular security assessments and updates
Employee training on data protection and privacy practices
Secure storage systems and backup procedures

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: The right to request access to your personal information
Rectification: The right to correct inaccurate or incomplete data
Erasure: The right to request deletion of your personal information
Restriction: The right to restrict processing of your personal information
Data Portability: The right to receive your data in a structured, commonly used format
Objection: The right to object to processing of your personal information
Withdraw Consent: The right to withdraw consent at any time
Complaint: The right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided in the Contact Information section below.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure that appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy and applicable data protection laws.

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on:

The purpose for which the data was collected
Legal and regulatory requirements
The duration of our ongoing relationship with you
Potential legal claims or disputes

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

Third-Party Services

Our website may use third-party services that collect and process information. These services have their own privacy policies:

Google Analytics: We use Google Analytics to analyze website traffic and user behavior. Google Analytics uses cookies and may collect information about your use of our website. For more information, visit Google's Privacy Policy.
Google Ads Conversion Tracking: We may use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns.
Google Ads Remarketing: We may use remarketing services to show you relevant advertisements based on your previous visits to our website.
Google Maps API: If we use Google Maps on our website, Google may collect location and usage data in accordance with Google's Privacy Policy.

We encourage you to review the privacy policies of these third-party services to understand how they collect and use your information.

Use of Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. For detailed information about our use of cookies, please refer to our Cookies Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: requestY3mxs9K1m
Visit our contact page for additional contact options

We will respond to your inquiries within a reasonable timeframe and in accordance with applicable data protection laws.